Return & Refund Policy — Celya Glo™

We want your order to arrive as described and in good condition. Please read this policy before placing an order.

Change-of-mind returns

We do not accept returns or offer refunds because you changed your mind, selected the wrong product or variant, or no longer want an item. This does not affect your rights if an item is damaged, defective, incorrect, materially different from its description, or not delivered.

Problems with your order

If an item arrives damaged, defective, or incorrect, please email us as soon as possible, preferably within 7 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging if available. We will review the issue and arrange an appropriate resolution, such as a replacement or refund.

If your package has not arrived by its estimated delivery date, contact us with your order number. We will check the tracking information and investigate with the fulfillment provider or carrier. Please report a missing order promptly so we can investigate it.

Do not send an item back unless we have provided return instructions. If we ask you to return an item because it is damaged, defective, or incorrect, we will explain the process and cover the applicable return shipping cost.

Shipping delays and cancellations

Shipping estimates are provided at checkout or in our Shipping Policy. If we cannot ship your order within the stated shipping time, we will notify you and give you the choice to accept the delay or cancel the unshipped order for a full refund, as required by applicable law.

If you need to correct a shipping address, contact us immediately. We will try to update it before shipment, but changes may not be possible once an order is being processed or has shipped. If a delivery fails because the address provided was incorrect or incomplete, contact us so we can review the available options. We will tell you about any additional shipping cost before arranging a new delivery.

Refunds

When a refund is approved, we will issue it to the original payment method promptly and within the time required by applicable law. A refund for an order that cannot be shipped will include the shipping charges paid for that unshipped order. Your payment provider may take additional time to display the credit.

Contact us

Email celyaglo.shop@gmail.com and include your order number and a description of the issue.

This policy does not limit any rights you have under applicable consumer protection law.